The customer is “sometimes” right

Let’s just say it: in business, mistakes happen.  Of course, in a perfect world, you would deliver everything to every client exactly the way she wants it, exactly when she wants it (and, while we’re dreaming, chocolate would have zero calories). Sadly, we don’t live in the perfect world. And as we’ve discussed before, customers…

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And the award goes to…

Ah, awards season, when we all sit around in our sweatpants (eating popcorn, butter dripping down our chins) and judge Jennifer Lawrence’s latest red carpet look. I imagine that the Oscars, Emmys, and Grammys look very different from the insiders’ perspective. I recently started thinking about what it would look like if web strategy had…

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Attack of the (Business) Killer Websites

We spend a good portion of our daily lives online and that can be a great thing. Information about everything from the best car to buy to the newest way to consume pumpkin spice is immediately available to us 24/7. The flipside of living in an age that is so engaged online, though, is that…

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Rescuing Websites reviews NellyOdessa.com

Time for Inga and I to review another website! This time we review NellyOdessa.com a website geared toward creating “practical strategies & inspiration for multi-passionate people. Nelly creates challenge based supporting services for her clients. In this review, Inga and I surface the three changes we would prioritize for fixing on Nelly’s site. Plus, we…

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Rescuing websites reviews ChristineTse.com

In this episode of Rescuing Websites, Inga and I reviewed ChristineTse.com. Christine is an online interior designer. There is a lot to like about Christine’s site, a nice color palette, a clean look, and some solid text.  There are also some great lessons to be learned.   I am not going to lie. I sound…

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Don’t do that – Retailer alphabetical by name

Starting a new periodic series today called “Don’t do that”.  The purpose of these posts will be just what it sound likes… a quick hit review of small and easily solvable problems I see on websites in my every day Internet wanderings.  Unlike a post from a blog such as Websites that Suck, these sites…

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Rescuing Websites reviews JennyGrows.com

In the most recent Rescuing Websites, Inga and I review Jenny Grows.  Jenny Grows sells mineral products for maintaining organic gardens. While we experienced some technical difficulties during the taping of this episode (the website went down midway through our review) there is some really great conversation in here about the need for consistent navigation,…

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Rescuing Websites Reviews brandmirror.com

Up this week, Inga and I review BrandMirror.com. Brand Mirror is a new company, located here in the Washington, DC metro area and specializing in brand building. Like many new sites, the Brand Mirror site has a slightly unfinished quality to it. Inga and I discussed what small changes Jen Dalton, the founder of Brand…

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Rescuing Websites reviews Zen Rabbit

Inga and I had a great time this past week reviewing the Zen Rabbit website, a website geared toward saying “thank you” to your clients by sending them cookies.  I don’t think I will be giving you any spoilers if I tell you that Inga and I loved the concept of the site but thought…

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Introducing… Rescuing Websites

I am so pleased to announce a collaboration I am doing with Inga Spouse from ingaspouse.com. Every other week, she and I will be reviewing a website to what these sites are doing well and where they could improve. Check out the very first edition of Rescuing websites below. Want us to review your website?…

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